Editorial · Contact

Contact the editorial desk

This portal is maintained by a small editorial team. We welcome corrections, clarifications and suggestions about the material we publish.

Use the form below to reach us. Please include the name of the page you are writing about and, where relevant, the source for the correction you are proposing. We read every message, although a reply may take a few days during busy periods.

Direct contact

Editorial desk: [email protected]
General enquiries: [email protected]
Telephone: +34 944 342 118 (landline) · +34 688 415 092 (mobile)

Postal address: Bilbao Museums Guide S.L., Calle Iparraguirre 12, 3º izquierda, 48009 Bilbao, Bizkaia, Spain.

For matters concerning personal data, write to [email protected]. For legal notices, write to [email protected]. For accessibility feedback, write to [email protected].

What we cannot help with

We are an independent reference portal. We cannot arrange visits, answer questions on behalf of a museum, or act in any way as an agent for any institution. Please contact each museum directly for anything concerning its own programmes, rooms or policies. See our disclaimer and editorial policy for the principles behind this site.

How we handle your message

Messages sent through this form are read by the editorial team and logged so that we can follow up a correction properly. We do not pass your details to anyone else, and we do not use them for anything beyond answering your enquiry and keeping our pages accurate. Full details of how we handle personal data are set out in our privacy policy.

If you are writing about a specific page, the most helpful thing you can do is name it and quote the sentence you believe to be wrong. Where you can, tell us the source you are relying on, whether that is a museum's own notice, a published document or your own recent visit. A message with those details usually leads to a faster correction, and corrections are the lifeblood of a reference like this one.

Editorial standards

Every page on this portal is written to be read by a visitor, not a search engine, and that shapes how we work. We describe what we can verify, we say when we are unsure, and we prefer plain language to promotional language. If a passage strikes you as unclear or overstated, that is worth telling us too, because clarity is a form of accuracy.

We are a small team, and we cannot answer every message at length, but each one is read and considered. Your notes help keep the portal honest, and we are grateful for them.

Languages

The editorial desk writes in English, and can read correspondence in Spanish and Basque. If you write in another language we will do our best to understand it, but a reply may take longer.